Performance Management Systems (PMS)

Performance management is a process by which managers and employees work together to plan, monitor and review an employee’s work objectives and overall contribution to the organization. Properly designed and implemented it is much more than just an annual performance review. A good performance management system will continually assessan employee’s progress against agreed upon objectives and provide on-going coaching and feedback.

An effective PMS will:

  • Be job specific
  • Align with your organization’s strategic direction and culture
  • Be practical and easy to understand and use
  • Provide an accurate picture of each employee’s performance
  • Be collaborative between the employee and manager
  • Monitor and measure results (what) and behaviors (how)
  • Include both positive feedback for a job well done and constructive feedback when improvement is needed
  • Ensure that employee work plans support the strategic direction
  • Establish clear communication within the organization
  • Identify and recognize employee accomplishments
  • Identify areas of poor performance and establish plans for improving performance
  • Support staff in achieving their work and career goals
  • Establish clear metrics for promotions, terminations, compensation and rewards
  • Provide legal documentation to demonstrate due diligence for legal challenges related to dismissal or vicarious liability (an employer can be held liable for the acts or omissions by its employees during the course of employment)